Privacy Policy (en)

  1. Privacy Policy


This notice is for people whose personal information we use as part of TLC’s business.

Whenever we collect personal information we will be up front about this and will explain what we intend to do with it. We will also give you clear options regarding the ways in which your personal information is used.

Below we explain how TLC Marketing Worldwide uses (and protects) personal information – including information from the use of our website and participating in promotions organised by TLC and our partners. Consequently, please read the following carefully to understand how we use your personal information and, importantly, your rights.

Who we are

When we say ‘we’ or ‘us’ in this policy, we are referring to the companies that make up TLC Marketing Worldwide. The companies that currently make up TLC Marketing Worldwide are:

  • TLC Marketing Worldwide Group Limited (based in UK)
  • TLC Loyalty Limited (based in Ireland)
  • TLC Marketing Worldwide (Propriety) Ltd. (based in South Africa)
  • TLC Marketing Worldwide (Singapore) PTE Ltd (based in Singapore)
  • TLC Marketing Worldwide Australia & NZ PTY Limited (based in Australia)
  • TLC Marketing Worldwide France & Benelux Sarl (based in France)
  • TLC Marketing Worldwide Germany GmbH (based in Germany)
  • TLC Marketing Worldwide HQ Limited (based in UK)
  • TLC Marketing Worldwide Iberia, S.L. (based in Spain)
  • TLC Marketing Worldwide Italia SRL (based in Italy)
  • TLC Marketing Worldwide Latin America Ltda (based in Brazil)
  • TLC Marketing Worldwide Middle East DMCC (based in UAE)
  • TLC Marketing Worldwide North America, Inc. (based in USA)
  • TLC Marketing Worldwide Portugal LDA (based in Portugal)
  • TLC Marketing Worldwide UK Limited (based in UK)
  • TLC Rewards (Pty) Limited (based in South Africa)
  • TLC Worldwide Travel Ltd (based in UK)

What personal information we use

We collect and use the following types of personal information:

  • Contact information (for example, your name, username, address, email address and phone numbers).
  • Basic information about you (for example, age, your date of birth).
  • Details of any contact or correspondence we have had with you.
  • Financial details (for example, details about any payments you have made to us and where necessary your bank details).
  • Information about how you use our services and promotions.
  • Information about your consumer preferences.
  • Information about how you use our website (for example, traffic data, location data, weblogs and other communication data.
  • Information about your computer, including where available your IP address, operating system and browser type.

How we collect this information

We collect your personal information when you:

  • Register or fill in forms on one of our websites.
  • Subscribe to our mailing lists.

Participate in any promotions or competitions sponsored, promoted or offered by us or one of our partners.

  • Give us feedback, correspond with us or report a problem with our site.
  • Take part in consumer research.
  • Use our site.

What we use your personal information for

We use your information to provide you with:

  • Products or services you have requested either from us or our partners.
  • A personalised experience and understand your needs better.
  • Relevant marketing communications and adverts.
  • Updates from us or our partners which you have asked for.
  • Important information relating to products, services or promotions (for example, confirming your order, reminding you of an upcoming event or letting you know about changes that may affect you).
  • Emails about specific topics, news and updates you have requested to hear about.
  • Opportunities to take part in consumer research.

We also use your information to:

  • Measure and understand how people respond to a variety of marketing activity so that we can ensure our work is well-targeted, relevant and effective.
  • Analyse and continually improve the services we offer, our website and our other products.
  • Keep our accounts, records and databases accurate and relevant.
  • Support and manage out staff.
  • Fulfil our legal obligations to regulators and official authorities.
  • Exercise our legal rights (including in relation to legal proceedings).

In addition, we sometimes have to use personal information to detect and reduce fraud and we use CCTV recording equipment around our premises for security purposes.

Legal basis for processing your personal information

If you are an individual consumer, we will seek your consent for direct marketing by either us or our partners. We will also seek your consent to use your personal information to undertake consumer research. We may also seek your consent for other specific products, services or promotions. We will let you know when we do.

Where we have a contract with you, we will also use your personal information where necessary for the purposes of the contract. Importantly, if you do not provide us with enough personal information, we may not be able to enter into or fulfil a contract with you.

In other situations, our ground for the use of your personal information is for the purposes of the legitimate interests of our business. We will always consider your rights and your privacy before using your personal information for the purposes of our business. Where your rights or privacy override our business interests, we will not use your personal information.

Separately from our business purposes, we will also use your personal information where we have a legal obligation to do so. For example, if a regulator or official authority asks us for your personal information.

If we collect information for one purpose and then intend to use it for a different purpose, we will seek your consent to do so and/or inform you where necessary or appropriate.

Automated decision making

We do not use automated decision making on our website.

Sharing your information

We share your personal information with the following organisations that handle or store information on our behalf –

  • Dot Mailer
  • Survey Monkey

In some cases we also share information with partner organisations which are involved in the products, services or promotions. For example –

  • Brand partners
  • Independent partners
  • Digital Agencies
  • Fulfilment houses

Transferring information outside the European Economic Area

Some of our offices and the partners we work with are based outside of the European Economic Area (EEA). When we send your personal information outside of the EEA to a country not recognised as providing appropriate protections, we put in place appropriate contracts, group agreements or other safeguards to ensure your rights are protected.

How long we keep your personal information

To help TLC operate our service and meet our legal obligations we will store personal information for 90 days after the date of the product, service or promotion for which the information was used originally used. We will only hold information for a longer or shorter period where we are under a legal obligation to do so.

Your rights

It is important that you are familiar with and easily able to exercise the following rights:

  • The right to be informed personal information relating to you is being used or stored (which is what this privacy notice is for).
  • The right to access personal information relating to you which we use or hold.
  • The right to object to direct marketing.
  • The right to object to the use of personal information relating to you carried out on the ground of legitimate interests.
  • The right to withdraw consent to the use or storage of your personal information.
  • The right to erasure of information relating to you that we use or hold (only in some circumstances).
  • The right of data portability.
  • The right to have personal information relating to you rectified if it is inaccurate.
  • The right to have personal data relating to you restricted or blocked from being used or stored.

Please be aware that these rights are not always absolute and there may be some situations in which you cannot exercise them or they are not relevant. To help you understand how they work, we have provided links to the Information Commissioner’s Office’s guidance on each of the rights.

Data Protection Contacts:

TLC Marketing Worldwide

54 Baker Street



United Kingdom

Attention: Data Protection Office


You can send your request to with these details.

  1. First Name
  2. Middle Name
  3. Last Name
  4. Email ID
  5. Contact telephone or mobile number
  6. Resident Country
  7. Name of the campaign you were part of
  8. Name of the website where you submitted your details
  9. Proof of your identity, for example a utility bill
  10. Other details or documents that will help us find the data you are requesting (e.g. data you want to receive, or emails). Please be as specific as possible and provide a date range where applicable.

For documents, please scan and attach them to your reply. To make sure we receive everything, please make sure your email (and all the images in it) is less than 10mb in size.

If you have or have participated in multiple campaigns and you want data for more than one, please provide the above details for each of the campaign.

Once we have received the additional info we will get to work on your requests and get back to you within one month.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.